ICT Support
Join a modern IT environment where you'll support, improve, and help shape the technologies employees use every day.
We are looking for an ICT Support to join our Service Desk team on a fixed-term basis (parental leave cover).
In this role, you will be responsible for providing internal IT support services and continuously improving the usability of technology for our employees. At ALM Partners, we work with modern technologies and often have the opportunity to test new solutions before they are rolled out to end users. Our technology stack includes Microsoft 365, Azure cloud platforms, and the Atlassian product suite.
What you’ll do
Provide internal IT support and Service Desk services for employees
Manage and support end-user devices, software, and user accounts
Troubleshoot and resolve technical issues across various platforms and systems
Contribute to the development and continuous improvement of internal ICT services
Support Microsoft 365 and Azure-based environments
Participate in implementing and testing new technologies and services before deployment
Help maintain documentation, processes, and knowledge bases
Collaborate with colleagues and external partners to ensure smooth IT operations
What we’re looking for
Previous experience in IT support, end-user device management, or customer service
Ability to document work and communicate effectively in both Finnish and English
Interest in developing your skills and taking on increasing responsibility in customer-facing support roles
A self-driven, reliable, proactive, and collaborative approach to work
Experience with Microsoft 365 and Azure cloud platforms, particularly identity and access management
Relevant possible Microsoft certifications related to Azure Infrastructure or Microsoft 365, such as AZ-900, AI-900, SC-900, or AZ-104
Someone who is proactive, eager to learn, considerate of others, and naturally easy to work with
Nice to have
Experience with maintaining and developing corporate network infrastructure in a secure manner
Experience with or strong interest in, Microsoft 365 security and compliance tools
Experience with the Atlassian platform, including its administration and development
What we offer
A growing, profitable, and stable company, largely owned by it's employees, operating in an expanding market
Supportive work culture with a strong sense of community
Comprehensive benefits, including occupational health and dental care, sports, culture and lunch benefits, as well as extensive insurance coverage
Continuous learning, such as access to Coursera, support for certifications and professional development
Hybrid working environment, offering flexibility and trust in how and where you work
The compensation range for this role is 3150-3700 EUR, depending on seniority. In addition to base salary, we offer annual bonuses and a yearly-renewed Partner program.
The role is fixed-term until 31.1.2028, with permanent possibility - as our business continues to grow, we expect there to be opportunities to continue beyond 2028, too.
Preferred start date is November 2026 (exact start date agreed separately).
Interested?
Apply now! We’ll review applications throughout the application period and get in touch with you as soon as possible.
- Location
- Helsinki
- Remote status
- Hybrid
About ALM Partners Oy
ALM Partners is a Finnish, rapidly growing, and largely employee-owned limited company operating in the financial sector. We operate in Finland, Sweden, and increasingly across other parts of Northern Europe. Our journey began in 2011 when ALM Partners acquired the business operations of its predecessor, Aktia Bank’s Balance Sheet Management unit. We are a debt-free, experienced, and modern developer of financial services and solutions. Today, we employ over 200 financial professionals and reported a turnover of more than €19 million in 2025.
Please note that, depending on the role, the recruitment process may include a credit check and/or a drug test, in accordance with applicable laws and regulations.